A few examples:
Resolve 300+ customer complaints per week via phone , chat and email, consistently exceeding targets. Pioneer development of improved system for following up with unsatisfied customers, reducing customer turn-over by 6%
Train and mentor 4 new employees on conflict resolution, JIRA, and Salesforce CRM
Propose more efficient call script to reduce average customer handling time, which was well-received and implemented by management
Achieve 97% average customer satisfaction rating to date, surpassing team goal by 12%
BONACHAT | Lyon, France
Sales Executive
January 2016–March 2020
Key Achievements: Topped Europe-wide individual sales figures for six months running in both 2018 and 2019.
Sites like jobscan, indeed, zetv, reed, resumegenius, … have a wealth of information, templates, lists of top keywords to use etc. You can even have your CV scanned against a particular job descriptions to get suggestions on how to optimize it.
Know what matters!
Once I agreed to interview a candidate, one of my first questions inevitably was: “if you had a blank piece of paper or a magic wand, what would your ideal job look like?”. This list my help establishing the underlying criteria
Make use of all the available features in your profile:
– Enable the #OpenToWork feature on your profile
– The headline is the first major piece of information seen in search results alongside the name and profile photo. Don’t just limit it to be (former) job title, you have 220 characters to use in your LinkedIn headline, plenty of space to communicate exactly what you do, your specializations, and/or what role you’re pursuing.
– Updating the ‘skills & endorsements‘ will go a certain way but they are not weighted as highly as keywords in other sections.
– this may sound trite, but a context appropriate, professional looking profile photo is vital! I cannot recount how many times we had a laugh (or raised eyebrows) in our office when we came across inappropriate profile pictures. To state it loud and clear: avoid using images (even if cropped) from weddings, holidays, night or kiddie clubs etc.
– If you would geographically like to work in a different/ new location, you may want to consider changing putting your target location in your profile, as that is one of the first things a recruiter will look at and filter on. There is also the option to specify which cities/countries you’re willing too relocate to in you “Career interests” settings.
– Work your network! The more common connections you have, the higher the likelihood that you will be found. More specifically, the more connections you have with a searcher (recruiter or hiring manager), the higher your profile will be in the results when they search words relevant to your profile. Recruiters can also specify degrees of connection in their searches. The more connections you have on LinkedIn, the more likely you’ll be a 2nd degree connection to a recruiter.
– Make full use of the sections detailing ‘Education, honers & awards, causes, interests and languages’.
– And last but not least, recommendations by former managers, colleagues and clients go a long way when it comes to the final filtering.
Is LinkedIn Premium or LinkedIn Career worth it? From a recruiter point of view it doesn’t make a difference if a candidate has ‘premium’ behind their name or not, it will depend on whether you will be reaching out proactively – and need a certain allowance of InMails – or will mainly apply to roles.
Good things to know in advance are
– Are you dealing with an agency or an internal recruiter?
– Who will be present?
– Is there anything you can prepare for?
– What dress code would they recommend?
– How is the role of your interviewer(s) related to the role you are applying for?
– Bad-mouthing your previous employer(s) is bad form. When asked details about your previous company or manager, state your opinions in a neutral, respectful way.
PS: feel free to send me a connection request on LinkedIn, mentioning this course.